At Nexova UK Ltd, we are committed to delivering your order safely, promptly, and reliably. By placing an order on www.nexovauk.com, you confirm that you have read and agreed to this Shipping Policy in full. We reserve the right to update or amend this policy at any time without prior notice, and any changes will take effect immediately upon being posted on this page

1. DELIVERY COVERAGE

Nexova UK Ltd currently ships within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time. Orders placed with a delivery address outside of the United Kingdom will be automatically cancelled, and a refund will be issued for the product value only. Delivery charges will not be refunded in such cases. Note: We reserve the right to restrict delivery to certain postcodes or regions at our discretion, including remote or hard-to-reach areas that may require additional handling time.

2. OUR COURIER PARTNER — EVRI

All orders are fulfilled and shipped exclusively through Evri (formerly Hermes), one of the UK’s leading parcel delivery networks. Once your order has been dispatched, all delivery responsibility passes to Evri. Nexova UK Ltd is not liable for any delays, loss, or damage caused by Evri or any other third-party carrier once the parcel has left our facility. By placing an order, you agree that delivery is carried out by a third-party carrier and that any service-related issues are subject to Evri’s own terms and conditions. We will, however, assist in raising queries with Evri where reasonable and within our standard claims window.

3. ORDER PROCESSING

TIME All orders are processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or UK public holidays will begin processing on the next available business day. Estimated delivery times do not begin until the order has been fully processed and dispatched.

    • Business days are Monday to Friday, excluding UK public and bank holidays;

    • Orders placed after 12:00 PM (noon) may be processed on the following business day;

    • During high-demand periods (e.g., sales, seasonal events), processing may take up to 3 business days;

    • We reserve the right to delay dispatch if additional verification of an order is required. Processing time and delivery time are separate. Delivery estimates begin only once the parcel has been handed to Evri and tracking is activated.

4. DELIVERY TIMEFRAMES

We offer the following shipping options for UK deliveries. Delivery timeframes are estimates provided by Evri and are not guaranteed. Nexova UK Ltd accepts no liability for deliveries that fall outside these estimates. Shipping Option Estimated Delivery Notes Standard Delivery 3–5 Business Days Tracked via Evri Express Delivery 1–2 Business Days Tracked via Evri (where available) Delivery estimates are provided in good faith and reflect typical Evri service performance. They do not constitute a contractual guarantee. Nexova UK Ltd shall not be held responsible for delays attributable to the carrier, adverse weather, or other factors beyond our control.

5. SHIPPING COSTS

Shipping fees are calculated at checkout based on the selected delivery option and your delivery postcode. The applicable shipping charge will be clearly displayed before you confirm your order. All shipping fees are non-refundable once an order has been dispatched, including in cases where a return or refund is approved for the product.

     • Shipping costs are non-refundable under all circumstances, including cancelled or returned orders;

     • We reserve the right to amend shipping rates at any time without prior notice;

     • Any free shipping promotions are offered at our sole discretion and may be withdrawn at any time;

    • Nexova UK Ltd is not responsible for any additional charges arising from failed deliveries or re-delivery attempts.

6. ORDER TRACKING & SHIPPING CONFIRMATION

Once your order has been dispatched, you will receive an email confirmation containing your Evri tracking number and a link to track your parcel in real time. It is the customer’s responsibility to monitor their tracking information and ensure someone is available to receive the delivery. 

    • Tracking updates are provided by Evri and may take up to 24 hours to appear after dispatch;

    • Nexova UK Ltd is not responsible for tracking inaccuracies or delays in Evri’s system updates;

    • If you have not received a tracking email within 3 business days of your order, please contact us at business@nexovauk.com;

    • Failure to monitor tracking or collect a parcel does not entitle the customer to a refund of shipping fees.

7. FAILED DELIVERIES & UNCOLLECTED

PARCELS If a delivery attempt is unsuccessful, Evri will follow their standard redelivery or collection procedure. It is the customer’s responsibility to arrange redelivery or collect the parcel from the designated collection point within the timeframe specified by Evri.

    • Nexova UK Ltd is not liable for parcels that are returned to us due to failed delivery attempts, incorrect addresses, or uncollected items;

     • If a parcel is returned to us, we may, at our discretion, offer re-dispatch at the customer’s expense;

    • Original shipping fees will not be refunded for failed or uncollected deliveries;

    • If a re-dispatch is declined by the customer, a partial refund of the product value only may be considered at our sole discretion, subject to a handling and restocking fee. It is the customer’s sole responsibility to ensure the delivery address provided at checkout is accurate and complete. We accept no liability for non-delivery resulting from an incorrect or incomplete address submitted by the customer.

8. DELIVERY DELAYS

While we make every effort to dispatch orders promptly, delivery timeframes are estimates and are subject to factors outside our control. Nexova UK Ltd accepts no liability for delays caused by:

    • High order volumes during promotional or seasonal periods;

    • Adverse weather conditions or natural events;

    • Carrier operational issues, strikes, or service disruptions;

    • Incorrect or incomplete delivery address information provided by the customer;

    • Customs, government, or regulatory delays (if applicable);

    • Any other circumstances beyond our reasonable control. In the event of a delay, we encourage customers to monitor their Evri tracking link for updates. Delays do not entitle customers to cancellation, refund of shipping charges, or any compensation unless expressly required by applicable UK law.

9. LOST OR MISSING PARCELS

If your tracking information shows no movement for more than 10 business days, or if your parcel is confirmed as lost by Evri, please contact us at business@nexovauk.com with your order number and tracking details. Claims for lost parcels must be submitted within 30 calendar days of the expected delivery date. Claims submitted after this period will not be accepted.

   • We will liaise with Evri on your behalf to investigate the issue;

   • Nexova UK Ltd reserves the right to request a formal investigation from Evri before issuing any replacement or refund;

   • Resolutions for lost parcels are provided at our sole discretion and may include replacement or store credit;

   • Cash refunds for lost parcels are not guaranteed and will only be considered once an investigation is complete.