This website is operated by Nexova UK Ltd. By visiting www.nexovauk.com and/or purchasing from us, you agree to be fully bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and any other visitors. If you do not agree to these Terms in their entirety, you must cease using this website immediately. We reserve the right to update or replace these Terms at any time without prior notice. Your continued use of the site following any changes constitutes your unconditional acceptance of the revised Terms.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are of legal age to enter into binding contracts in your jurisdiction, or that you have obtained appropriate consent to allow any minor dependents to use this site. You accept full responsibility for all activity on this website conducted under your account or your supervision. • You may not use our products or services for any unlawful, unauthorised, or fraudulent purpose; • You must not upload, transmit, or distribute any malicious code, viruses, or harmful data; • You may not attempt to interfere with the security, integrity, or performance of this website; • Any breach or violation of these Terms will result in immediate termination of your access to our services without notice or liability to you.

SECTION 2 — GENERAL CONDITIONS

We reserve the absolute right to refuse service to any person, at any time, for any reason, without obligation to provide explanation. Our decisions in this regard are final and binding. • You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of this website or its content without our express written permission; • You acknowledge that your data (excluding payment information) may be transmitted unencrypted over various networks; • All payment and card data is encrypted at the point of transmission; • We reserve the right to modify, suspend, or discontinue any aspect of the website or our services at any time without notice or liability; • Section headings in these Terms are for convenience only and shall not affect their interpretation.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make no warranty or representation that information on this website is accurate, complete, current, or fit for any particular purpose. All content is provided for general informational purposes only and must not be relied upon as the sole basis for any decision. We reserve the right to modify, update, or remove any content on this website at any time without notice and without any obligation to do so. Any reliance you place on the information available on this site is entirely at your own risk. We accept no liability for any inaccuracies, errors, or omissions in the content published on this website.

SECTION 4 — MODIFICATIONS TO THE SERVICE & PRICES

All product prices are subject to change at any time without notice. We reserve the right to modify, suspend, or discontinue the website or any part of our services at any time and without liability to you or any third party. • Price changes take effect immediately upon being posted to the website; • We are not liable for any modification, price change, suspension, or discontinuation of any product or service; • Orders already placed and confirmed prior to a price change will be honoured at the original price, except in cases of pricing error; • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

SECTION 5 — PRODUCTS & SERVICES

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or restrict sales to any person or region at our sole discretion. Product images, colours, and descriptions are displayed as accurately as possible; however, we make no guarantee that your device’s display will accurately represent the actual product. • We do not warrant that products will meet your personal expectations, preferences, or requirements; • We reserve the right to limit or cancel quantities of any product purchased per person, per household, or per order; • All product descriptions, specifications, and pricing are subject to change without notice; • We reserve the right to refuse or cancel any order we suspect is placed by resellers or distributors without prior agreement; • Any offer made on this website is void where prohibited by applicable regulations. Note: Products are sold for personal use only. Resale without our express written authorisation is strictly prohibited.

SECTION 6 — BILLING, ACCOUNT & ORDER INFORMATION

You agree to provide accurate, current, and complete information for all purchases. You are responsible for maintaining the accuracy of your account details, including billing address, email address, and payment information. Nexova UK Ltd accepts no liability for failed transactions or non-delivery resulting from inaccurate information provided by you. • We reserve the right to refuse, limit, or cancel any order at our sole discretion; • Restrictions may apply to orders placed using the same account, payment method, or delivery address; • We may attempt to contact you via the details provided if an issue arises with your order, but are not obligated to do so; • We reserve the right to cancel orders suspected of fraud, misuse, or abuse of any promotion or discount.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or integrations on this website over which we have no control, monitoring capability, or influence. Such tools are provided on an “as is” and “as available” basis, without any warranties or endorsement of any kind. Your use of any optional third-party tools is entirely at your own risk. We accept no liability whatsoever for any loss or damage arising from your use of third-party tools made available through this website. You should review and satisfy yourself with the terms of any third-party provider before engaging with their tools or services.

SECTION 8 — THIRD-PARTY LINKS

This website may contain links to third-party websites that are not affiliated with or controlled by Nexova UK Ltd. We are not responsible for the content, accuracy, privacy practices, or terms of any third-party websites. The inclusion of any link does not imply endorsement, approval, or verification by us. Any transactions you make with third-party websites are entirely between you and that third party. We accept no liability for any harm, loss, or damage arising from or in connection with your use of any third-party website, product, or service. All complaints or concerns regarding third-party content must be directed to the relevant third party.

SECTION 9 — USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit feedback, reviews, suggestions, ideas, or any other content to us — whether by email, through the website, or by any other means — you grant us an irrevocable, royalty-free, worldwide licence to use, reproduce, publish, distribute, translate, and adapt that content in any medium and for any purpose, without compensation or restriction. • We are under no obligation to keep any submission confidential or to acknowledge receipt; • We may, at our sole discretion, monitor, edit, or remove any user-submitted content we deem inappropriate, offensive, or in breach of these Terms; • You are solely responsible for the accuracy and legality of any content you submit; • Submissions must not contain false information, impersonation, unlawful material, or malicious code; • We accept no liability for content submitted by users or third parties.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through this website is governed exclusively by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using this website, you consent to the collection and use of your personal data as described in our Privacy Policy. A copy of our Privacy Policy is available at www.nexovauk.com.

SECTION 11 — ERRORS, INACCURACIES & OMISSIONS

This website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or shipping information. We reserve the right to correct any such errors and to cancel or update any affected orders at any time without prior notice, including after an order has been placed and confirmed. We are not obligated to update, amend, or clarify any information on this website. No specific update date displayed on the site should be taken to confirm that all information is current or accurate.

SECTION 12 — PROHIBITED USES

You are strictly prohibited from using this website or its content for any of the following purposes: • Any unlawful, fraudulent, or unauthorised purpose; • Infringing upon or violating our intellectual property rights or those of any third party; • Uploading or transmitting viruses, malware, or any code of a harmful or disruptive nature; • Collecting, harvesting, or tracking personal information of other users without consent; • Submitting false, misleading, or deceptive information in any form; • Spamming, phishing, scraping, or engaging in any unsolicited commercial activity; • Harassing, abusing, threatening, or discriminating against any individual or group; • Interfering with or attempting to bypass the security features of this website; • Engaging in any conduct that could damage, disable, or impair the website’s operation. We reserve the right to terminate your access to this website immediately and without notice for any violation of the above prohibitions. Such termination does not limit any other remedies available to us.

SECTION 13 — DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

This website and all products and services are provided strictly on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, whether express or implied. We make no warranty that this website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. To the fullest extent permissible, Nexova UK Ltd, its directors, officers, employees, agents, affiliates, and suppliers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, loss of data, or any similar losses, arising from: • Your use of, or inability to use, this website or its content; • Any errors, inaccuracies, or omissions in any content on the website; • Unauthorised access to or alteration of your data; • Any third-party conduct or content accessible through this website; • Any other matter relating to your use of our services. Our total aggregate liability in connection with any order shall not exceed the original purchase price paid for the relevant product(s). You use this website entirely at your own risk.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nexova UK Ltd and its directors, officers, employees, agents, affiliates, contractors, and suppliers from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: • Your breach of any provision of these Terms of Service; • Your violation of any applicable law or regulation; • Your infringement of any third-party rights, including intellectual property rights; • Any content you submit, post, or transmit through this website. This indemnification obligation shall survive the termination of these Terms and your use of this website.

SECTION 15 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product photographs, icons, and software, is the exclusive property of Nexova UK Ltd or its content suppliers and is protected by applicable intellectual property laws. All rights are reserved. • You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written consent; • Our brand name, logo, and trademarks may not be used in any manner that implies endorsement or association without prior written permission; • Any unauthorised use of our intellectual property may result in legal action.

SECTION 16 — TERMINATION

These Terms of Service remain in effect unless terminated by you or by us. We reserve the right to terminate or suspend your access to this website and our services at any time, without notice and without liability, if we reasonably believe you have violated any provision of these Terms. • Upon termination, your right to use this website ceases immediately; • Any amounts owed to us prior to termination remain due and payable; • All provisions of these Terms that by their nature should survive termination shall do so, including disclaimer of warranties, indemnification, and limitation of liability.

SECTION 17 — SEVERABILITY & WAIVER

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the maximum extent permitted and the remainder of these Terms shall remain in full force and effect. The unenforceable portion shall be deemed severed from these Terms without affecting the validity of all remaining provisions. Our failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision. All waivers must be made in writing and signed by an authorised representative of Nexova UK Ltd to be effective.

SECTION 18 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy as published on www.nexovauk.com, constitute the entire agreement between you and Nexova UK Ltd with respect to your use of this website and our services. They supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written. Any ambiguity in the interpretation of these Terms shall not be construed against Nexova UK Ltd as the drafting party. These Terms shall be interpreted in a manner that gives maximum effect to our rights and protections as a business.

SECTION 19 — GOVERNING LAW & DISPUTES

These Terms of Service shall be governed by and construed in accordance with general commercial principles. In the event of any dispute arising out of or in connection with these Terms or your use of this website, you agree to first attempt to resolve the matter directly with us by contacting business@nexovauk.com. We reserve the right to pursue all available legal and equitable remedies in the event of any breach of these Terms. Any dispute that cannot be resolved informally may be referred to a competent court or arbitration forum as determined by us at our sole discretion.

SECTION 20 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time and without prior notice, at our sole discretion. Changes become effective immediately upon being posted to this page. The “Last Updated” date at the top of this document will reflect the most recent revision. It is your responsibility to review these Terms periodically. Your continued use of this website following the posting of any changes constitutes your unconditional acceptance of the revised Terms. If you do not agree with any updated Terms, you must stop using this website immediately.